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Pricing

Predictable pricing based on complexity and scale

ScaleWise pricing is designed for real, ongoing operations — not short-term staffing or call-center models.

Pricing is driven by:

  • The complexity of the workflow
  • The size of the execution team required

No hidden overhead. No add-ons. Pricing scales predictably as operations grow.

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Pricing model: three workflow complexity tiers by three team size bands. Visual weight increases from Tier 1 with Launch through Tier 3 with Enterprise.
Launch
Scale
Enterprise
Tier 3

Higher complexity / larger team

Tier 2
Tier 1

Low complexity / small team

Start with clarity — not assumptions

Before defining team size or pricing, most engagements begin with a focused Operational Readiness Assessment (ORA).

This ensures we're solving the right problem and structuring execution correctly before scaling.

Tier 1 — Focused ORA

Single workflow or function, clearly scoped, limited stakeholders

Tier 2 — Standard ORA

1–2 workflows or functions, moderate complexity, cross-team dependencies

Tier 3 — Expanded ORA

Multiple workflows, cross-functional coordination, higher operational complexity

If you move forward with execution support, the ORA cost is credited toward your engagement.

How pricing works

Pricing is based on two variables:

  • Workflow complexity (Tier 1–3)
  • Team size (Launch, Scale, Enterprise)

Define the workflow scope

Assign the complexity tier

Confirm team size

Apply band pricing

Complexity tiers and hourly rates

Tier reflects workflow rigor and risk. Each campaign uses one tier; if work spans different tiers, we scope separate teams and pricing. Choose a band to see the associate hourly rate (defaults to Scale).

Band

Hourly rate

Associate rate

One rate per tier + band

$20/hr

QA + supervision included. Custom reporting included.

Review your workflows with us
Tier 1 — Structured Execution
Work follows a fixed, predictable process with clearly defined SOPs and minimal judgment required.
  • Fixed, repeatable workflow paths
  • SOP-driven execution
  • Minimal decision-making
  • High consistency and volume

Band

Hourly rate

Associate rate

One rate per tier + band

$24/hr

QA + supervision included. Custom reporting included.

Review your workflows with us
Tier 2 — Guided Decision Execution
Work requires operators to follow structured workflows while making guided decisions across multiple possible paths.
  • Multiple workflow paths
  • SOPs require interpretation
  • Decision-making within defined rules
  • Accuracy and routing are critical

Band

Hourly rate

Associate rate

One rate per tier + band

$28/hr

QA + supervision included. Custom reporting included.

Review your workflows with us
Tier 3 — Exception & Outcome Ownership
Work involves handling exceptions, edge cases, and non-standard scenarios with high impact on outcomes.
  • Non-linear workflows
  • Exception handling and escalation
  • Judgment-based decisions
  • High impact on accuracy, revenue, or risk

What’s included (no extra cost)

Every ScaleWise engagement includes:

Dedicated full-time associates
Embedded supervision (so you manage outcomes, not individuals)
Quality assurance built into execution
Custom reporting aligned to how you measure performance

These are part of the operating model by design — not optional upgrades.

Why nearshore works for execution

U.S. time-zone alignment for real-time collaboration and faster execution cycles
Cultural and communication compatibility with U.S. teams, reducing misalignment and rework
Legal and structural alignment under USMCA, simplifying cross-border operations and compliance
Lower turnover and more stable teams, supporting consistent execution over time
Geographic proximity when on-site coordination or closer oversight is required

Cost efficiency comes from how the work is structured and run — not from cutting corners.

Estimate your costs and savings

To model pricing using your own assumptions:

👉 Estimate Your Savings

Compare ScaleWise pricing against U.S. hiring benchmarks by:

State
Team size
Task complexity

This is directional math designed to support internal evaluation and decision-making.

Discuss pricing in context

Pricing only makes sense in the context of your workflows, scale, and execution needs.

Your workflows
SLAs
Volume
Risk tolerance
Review your workflows with us